L. Alberto Franco, Loughborough University, Loughborough, United Kingdom

Ayşegül Engin (presenting author), University of Vienna, Vienna, Austria

Etiënne A.J.A. Rouwette, Radboud University, Nijmegen, The Netherlands

April 27th 2023

12 PM to 12.40 PM (UK GMT-1)

1 PM; to 1.40 PM (CET, Berlin)

https://us02web.zoom.us/j/88064859976?pwd=eUkySkl0QXJpTWVhejVSR1hNSlhnUT09

Meeting-ID: 880 6485 9976

Kenncode: 275794

Comment: In case of technical problems, please visit https://www.euro-online.org/websites/bor/behavioral-operation-research-brown-bag-seminar-series/ before the start of the meeting.

Abstract

Behavioral studies have revealed that the way group decision support models and processes are used in practice is contingent to how they are perceived to enable or constraint the ability of group members to achieve their goals. This raises the possibility that the same decision support tool or process applied to the same problem may be used differently by various groups and thus lead to different outcomes. We report preliminary results of an ongoing research program that investigates the extent to which high and low levels of cognitive motivation affect the nature of group members’ engagement with a model-driven decision support approach, and how the group manages conflict in this context. We find that groups exhibit various patterns of group conflict management processes despite using the same decision support approach to complete a task designed to generate a requisite level of cognitive conflict within the groups. Furthermore, groups low in cognitive motivation almost never surfaced conflict. Results for groups high in cognitive motivation are mixed: whereas almost all groups in this category are able to express and deal with their disagreements, only a small proportion also surface and acknowledge the existence of a conflict and resolve it positively. These preliminary findings can have significant implications for the theory and practice of model-driven group decision support.

Why should you join?

Everybody encounters conflict in group decisions.